Refund policy

Last updated: October 14, 2026

30-day return window

You may request a return within 30 calendar days after delivery. For a preference-based return, the item must be unused, clean and undamaged, with all included components and instructions. Please retain the original packaging when reasonably possible. This condition does not prevent a remedy for an item that is defective, incorrect or damaged in transit.

Start a return

Email support@motionpacefit.com with your order number, item and reason. We will provide the return location and instructions. Do not send an item to the public business correspondence address without our instructions. Unrequested parcels may not reach the correct fulfillment location.

Shipping costs and restocking

Customers pay return shipping for preference-based returns. Original shipping charges are not refunded for these returns unless required by law. MotionPace covers reasonable return or replacement shipping for a verified defective, incorrect or transit-damaged item. We do not charge a restocking fee under this standard policy.

Inspection and refund timing

We inspect returned items and notify you of approval or a documented issue. Approved refunds are initiated to the original payment method, generally within five business days after inspection. Your bank or payment provider may take additional time to post the credit. We will issue any prompt cancellation refund required by law if an order cannot be shipped within the applicable timeframe.

Damaged, defective or incorrect products

Contact us as soon as reasonably possible after discovering a problem. Keep the item and packaging and provide photographs or video reasonably needed to assess the issue. We will provide an appropriate remedy, such as a refund, replacement or return label, based on the circumstances and applicable law. Do not continue using a damaged resistance product.

Exchanges, bundles and cancellation requests

For a different item, an approved return followed by a new order may be the fastest option. Return complete bundled purchases with all components unless we approve a partial remedy. A return may be declined or adjusted for missing parts or damage unrelated to the reported defect, where permitted by law. Contact us promptly to request cancellation; we cannot guarantee cancellation after fulfillment begins.

Exceptions and statutory rights

Any product-specific final-sale or hygiene restriction must be clearly disclosed before purchase and does not remove remedies for defective or misdescribed goods where required by law. Nothing in this policy limits non-waivable consumer rights. Contact us if your refund has not appeared after the payment provider's stated posting period.